Every year, the Info-Tech Buyer Experience Report (BXR) digs deep into what real customers think and feel about the software they use every day. Unlike typical product comparisons, the BXR goes beyond features and price. It measures the human side of the experience: trust, support, innovation, and the value customers truly get from their technology partners.
For the October 2025 report, QorusDocs once again ranks Number 1 among the top-rated solutions in Proposal Management, earning exceptional scores across both product performance and customer relationships. (Yes, that’s us, up and to the right!)
It’s one thing for us to say that QorusDocs helps teams win smarter and work happier. It’s another to see that reflected directly in customer feedback.
QorusDocs Stands Out
We could brag, but honestly, our customers did it for us. Here’s what they said about us:
Clearly, QorusDocs isn’t just checking boxes; we’re creating believers. Behind every percentage point are real teams saving hours on proposals, finding the right content in seconds, and reclaiming time for strategy (or to think ahead, for a change!).
Maybe that’s why QorusDocs users reported satisfaction scores of 90% when evaluating the business value provided to their organization. The report highlights what we hear every day: that QorusDocs delivers measurable business value and makes the workday just a little better.
The Emotional Footprint: How Customers Feel About QorusDocs
Performance is measurable—but so is emotion. The Info-Tech Buyer Experience Report doesn’t just evaluate product capabilities; it measures the relationship between vendors and customers: trust, transparency, innovation, and reliability. Earlier this year, we were awarded an impressive score of 96!
Features Are the Gateway to Customer Satisfaction
Let’s face it: no one buys software for the joy of configuring settings. What people really want is a tool that works… easily, intuitively, and reliably. That’s where QorusDocs over-delivers.
According to the Buyer Experience Report, customers gave QorusDocs high marks across all key areas of functionality:
- Enables Productivity: 100% satisfaction
- Business Value Created: 90%
- Quality of Features: 88% satisfaction
- Product Strategy: 86% satisfaction
Those scores reflect what our users already know: QorusDocs isn’t just rich in features, it’s rich in useful ones.
From content libraries and smart templates to seamless Microsoft 365 integration, every capability is designed to help teams build stronger proposals faster.
Satisfaction Starts with a Successful Implementation
Choosing the right software is the first big step. However, getting it up and running smoothly is where the real magic happens. That’s why implementation matters just as much as innovation.
In the Buyer Experience Report, customers rated QorusDocs highly across every aspect of setup and integration:
- Ease of Implementation: 84% satisfaction
- Ease of Data Integration: 88% satisfaction
- Ease of Customization: 81% satisfaction
Those numbers tell a reassuring story. It’s software that understands the assignment: simplify, connect, and deliver value fast. Because the sooner teams can hit the ground running, the sooner they can start winning.
Usability and Support Are Drivers of ROI
Even the smartest software in the world won’t help if no one wants to use it. That’s why usability (and the support behind it) play such a big role in long-term success. In the Info-Tech Buyer Experience Report, QorusDocs earned standout scores for both:
- Availability & Quality of Training: 92% satisfaction
- Ease of IT Administration: 86% satisfaction
- Vendor Support: 95% satisfaction
- Ease of Use: 82% satisfaction
Teams appreciate how intuitive it feels right from day one, while administrators enjoy tools that are as efficient behind the scenes as they are on the front end.
And when questions do arise, customers consistently praise the QorusDocs support team for being responsive, knowledgeable, and genuinely invested in their success. It’s proof that technology and humanity can go hand in hand!
Product Feature Satisfaction: What Really Delivers
Behind every successful proposal is a toolkit that just works. QorusDocs customers rely on these features that simplify complex processes and keep teams aligned.
According to the Buyer Experience Report, users rated QorusDocs highly across the full spectrum of proposal management capabilities, including:
- Content and Document Management
- Integrations and Smart Layouts
- Proposals and Statements of Work (SOWs)
- Templates and Redlining Tools
- Pricing Estimates and Project Workflows
- Contract Management and eSignatures
These aren’t flashy “nice-to-haves,” they’re the essentials that turn hours of manual effort into minutes of streamlined productivity. Customers repeatedly cite how easy it is to create, customize, and collaborate on proposals directly within the tools they already use.
The Human Side of Software: Five Ways QorusDocs Builds Lasting Partnerships
The Info-Tech Buyer Experience Report doesn’t just measure what software does, it measures how it feels to work with. The Info-Tech team takes a closer look at the five emotional dimensions that shape every customer relationship: Strategy and Innovation, Service Experience, Product Experience, Negotiation and Contract Experience, and Conflict Resolution.
Across every one of these areas, QorusDocs scored near-perfect marks—proof that our commitment to partnership goes well beyond product performance.
- Strategy and Innovation (+95)
Customers praised QorusDocs for continually improving and innovating in ways that align with their evolving needs. Rather than resting on our laurels, we actively listen, refine, and build new capabilities that make proposal creation faster, smarter, and more collaborative. In short, innovation isn’t an event—it’s part of our DNA. - Service Experience (+96)
Behind every great product is a great team. Our users describe QorusDocs as caring, efficient, and respectful, highlighting how responsive support and proactive service make their jobs easier. Whether it’s onboarding, troubleshooting, or training, the service experience consistently exceeds expectations. - Product Experience (+100)
When software just works, everything else gets easier. QorusDocs scored a perfect +100 in Product Experience, with customers calling it reliable, performance-enhancing, and security-protective. It enables productivity rather than getting in the way of it. A rare balance that teams genuinely appreciate! - Negotiation and Contract Experience (+90)
No one loves haggling, but QorusDocs users report that working with us feels more like a partnership than a transaction. Transparency, generosity, and friendly negotiations earned top marks, with many customers noting that promises made were promises kept. - Conflict Resolution (+96)
Even the best partnerships face challenges, but what matters is how they’re handled. Users described QorusDocs as trustworthy, fair, and altruistic, emphasizing integrity and responsiveness when issues arise. It’s the kind of collaboration that builds trust and strengthens relationships over time.
That emotional connection, backed by real results, is what makes QorusDocs stand apart in the proposal management landscape.
What Users Love Most About QorusDocs
If you really want to know how a product performs, skip the marketing and ask the people who use it every day. The Buyer Experience Report did just that—and customers didn’t hold back.
Here’s what they had to say specifically:
“QorusDocs has helped my global proposal team get organized and dramatically improved how we search and use boilerplate. The built-in workflows make approvals easy.”
— Dr. Stephen G., Sales & Marketing Leader
“My favorite aspect of QorusDocs is its seamless integration with Microsoft Office. The platform is intuitive and easy to use, streamlining content creation and proposal management. The AI tools are especially helpful when crafting new content.”
— Miranda B., End User, Sales & Marketing
“It works—and once you get it, you get it! There’s no other way to do proposals.”
— Stephanie M., Sales & Marketing Manager
“The Microsoft plugins allow us to quickly insert approved and up-to-date content from our libraries with easy customization.”
— Matthew D., Business Leader
It’s not just about automation; it’s about empowerment. The right tools don’t replace people; they help them do their best work.
Ready to See Why Users Love QorusDocs?
Explore how QorusDocs can support your proposal process with unmatched emotional—and business—value. If you’re looking for proposal management software that delights users, drives productivity, and comes with a team that truly cares, talk to us.
