About Qorus
QorusDocs is AI-powered proposal management software that automates the creation of personalized pitches, presentations, proposals, and RFP responses. QorusDocs allows business development, sales, marketing and bid teams to collaborate seamlessly, investing time with clients, optimizing billable hours and increasing client wins.
QorusDocs is a Bellevue, WA-based leader in AI-powered proposal management and RFP response software that automates the creation of personalized pitches, presentations, proposals, and RFP responses. QorusDocs empowers business development, sales, marketing, and proposal teams to collaborate seamlessly, optimizing billable hours and increasing client wins.
Description
The Relationship Manager is responsible for the on-going satisfaction of named customers and within the assigned base. This position will serve as trusted advisor for named accounts to ensure the highest levels of on-going retention and satisfaction, as well as identifying upsell opportunities and opportunities for increased utilization and adoption. The Relationship Manager serves as the primary point of contact for named customers, understand success criteria, address questions, and help resolve issues, collaborating as needed with the broader Teams at QorusDocs. The Relationship Manager will have a portfolio of customers and responsible for revenue targets associated with retention and expansion..
RESPONSIBILITIES:
- Develop and maintain strong relationships within assigned customers to ensure maximum satisfaction and retention levels
- Identify and execute business strategies that contribute to the success of the key metrics including product adoption/utilization, retention, upselling, contractual compliance and opportunities for expansion
- Introduce new products and gauge interest levels with your accounts
- Coach and train named customers on the features of the product to ensure they are getting maximum use of the product
- Identify opportunities for revenue growth within customer portfolio
- Develop qualified references by establishing credibility and responsiveness with assigned customers to ensure customers receive appropriate acknowledgement for providing references
- Monitor support tickets logged by customers in your portfolio to ensure proper resolution • Setup web sessions to assist customers in troubleshooting their issue and resolve them with assistance from other internal departments when required
- Identify, prioritize, and resolve customer issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions
- Participate in cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both customers and QorusDocs are being fairly and objectively represented
- Collaborate with Account Directors, Sales, and Professional Services in partnership to deliver value to the customer portfolio.
- Other duties/special projects as assigned
- Be aware of, and comply with, all corporate policies
What You Will Bring to our Team
Qualifications / Experience:
- Bachelor’s Degree (or equivalent) or higher
- Minimum 5- years' experience in a customer capacity with high level of interaction with internal/external customers and partners
- Proven team leadership experience a plus
- Software product experience including Gen-AI
- Strong technical mindset
- Experience with proposals and RFPs preferred
Knowledge & skills
- Ability to analyze a situation, define key objectives, and recommend action plans • Strong written and verbal communication skills, including negotiation skills • Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve
- Must possess a customer-focused attitude with the ability to act as a customer advocate when escalating and resolving issues
- Proven ability to engage and interact with internal teams to resolve customer issues • Planning and project management capabilities
- Ability to give presentations to small and large groups of people
- Advanced Office 365 skills
- Knowledge of SharePoint Online and Customer Success software
Critical competencies
- Customer Value – demonstrates concern and empathy for meeting customers’ needs in a manner that provides satisfaction and excellent results for the customer
- Influence – uses appropriate interpersonal styles and methods to influence customers and therefore enhance QorusDocs’ financial success
- Interpersonal – builds and maintains trusting relationships with associates and customers • Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace • Energy/Drive – exhibits strong desire to achieve
- Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self motivated
- Planning and Organizing – optimizes use of time and resources to achieve desired results • Accountability – holds self and others accountable for results
Our Story
Starting as a three-person team based in Cape Town, South Africa in 2012, QorusDocs in a leader in AI-powered pitch, proposal and RFP response software company that is passionate about our customers and partners.
Led by a team of knowledgeable innovators, we seek to solve the mountain of effort it takes to collaboratively create winning business critical documents. We are inspired by helping teams save time and money with efficient, automated, insightful software.
QorusDocs is built on a proven set of core values that guide us every day as we strive to provide world-class software , innovation and award-winning customer support.
- Dedication to Customers
- Passion for Quality
- Curiosity and Learning
- Stronger as a Team
