About QorusDocs
QorusDocs brings your best minds and content together to create proposals that win. It is essential that sales teams have every tool available to respond to each new sales opportunity and win more business. With QorusDocs, you’ll deliver customized proposals in minutes instead of hours, using pre-approved, and branded content and gain valuable insights to create smart follow up.
Our software is built on Microsoft Azure for creating secure, professional and engaging proposals up to five times faster all from within your familiar Microsoft Office environment or CRM system. QorusDocs is a diverse, vibrant group with offices in Bellevue, WA-USA and Cape Town, South Africa. Started as a three-person company out of Cape Town in 2012, QorusDocs is known today as a top-tier sales enablement and proposal management solution supporting enterprise companies such as Microsoft, Hitachi, Insight and Long View.
What You Will Do:
The Technical Business Analyst is seen as critical to the successful delivery of all Professional Services projects. You will be responsible for delivery of high quality solutions and provide technical guidance and mentorship to the development team. This position requires you to assess and accurately interpret customer requirements and translate them into technical blueprints. Solution architecture, development, and enforcement of standards, best practices and delivery efficiency are key components.
The day to day responsibilities would involve working closely with a number of teams on the following:
Business Analysis
- Develop architectural documentation, solve integrations problems, and translate business requirements into technical specifications and configuration documents. • Gather requirements and produce documentation i.e., epics, features, stories, prototypes, specifications, wireframes, proposals.
- Perform system and database analysis, gather requirements, and acceptance criteria
- Solve complex integration problems and develop this into usable solutions for the business, engineers and developers.
- Complete interface analysis, integration specifications, data translations, and data mapping necessitated by the customer requirements for integration to the core system.
- Translate information and data into usable detail for engineers and developers.
- Responsible for defining, implementing and communication of technical aspects of Qorus consulting SDLC including development, testing and deployments.
- Possess strong enough cross-functional knowledge to represent service delivery related functions (such as delivery, quality, development life-cycle, etc.) and deal pursuit (such as knowledge of deal life-cycle, business perspective).
- Deliver custom solutions adhering to QorusDocs Solutions Teams coding standards best practice, contribute to evolution of the standards as required, ensure they are clearly understood by development resources on your projects, and communicate them periodically to ensure they are being followed.
- Drive technical skills evolution in order to gear the company towards new technologies.
- Hold Architecture forum and drive the review process for software architecture documents on a company or project level
Solution Delivery & Efficiency
- Accountable to service delivery to ensure solutions are realistically deliverable and as standard as possible — plays a key role to ensure delivery risks are managed/highlighted and appropriate technical internal reviews/sign-offs take place.
- Identify the appropriate software architecture based on the requirements and design elements contained in a system specification.
- Understand and translate UI and business requirements into solution architecture and implementation plan.
- Develop (code) key components of the solution as part of the delivery team.
- Ensure accurate and complete technical documentation of solutions for internal or external usage.
- Technically lead and mentor local delivery team.
- Technically lead and guide overseas contractors (India).
- Responsible with the team, to meet deadlines.
- Work closely with Account Manager, Customer Success Manager and Project Manager to ensure successful delivery of the solution.
- Consider technical interdependencies of projects.
- Analyse risk and report problems.
- Perform software version control and maintain periodic compilation schedule.
Domain Knowledge
- Responsible for architecting winning solutions that respond to the customer challenges
- Know Qorus products architecture and capability at all times to ensure best integration with architected solutions.
- With an overall solution in mind, research, evaluate and select technology, analyse functionality and features, impacts/risks to customer organization, security and users, investigates compatibility with the existing operating environment and recommends final selection.
Collaborate Across Teams
- Assist Sales, Pre-sales and CS teams during prospect engagements (customer workshops to unpack requirements, technical environments, implementation, etc.)
- Assists Sales, Pre-sales and CS teams in deal pursuit to ensure that proposed solutions offer a winning value proposition and ensures with the delivery teams (developers and testers) that solutions are accurately sized (time/cost)
- When required, assist Sales, Pre-sales and CS teams in responding to RFP’s
- Feedback to the Qorus product team on possible enhancement for the products
- Work with the QA manager and all QA domain experts who are part of your team to mentor/advise the consulting QA testing function
Support
- Responsible for co-ordination of 2nd line/technical support: understands all technical (2nd Line) related issues logged by Support.
- Assist support in resolving/reproducing by deployment of the most appropriate team member to assist with the issue.
- Liaise with the Product team and Support in order to have product issues resolved in a timely fashion and according to severity.
- Liaise with the ITOps and Support teams in order to have the IT related issues resolved in a timely fashion and according to severity.
- Mentor more technical support team members to be more self-sufficient in resolving technical issues.
What You Will Bring to our Team:
QUALIFICATIONS / SKILLS:
- Degree in engineering, computer science or related fields (Preferred)
- Strong experience in performing a dual role of integration solutions and business analysis
- Solid skills in data mapping, data translation, impact identification, process design, and documentation.
- Understanding of APIs
- Software architecture experience with enterprise solutions
- Strong understanding of enterprise business processes and IT systems
- Good experience in leading and successfully completing complex projects — with experience in scoping and planning —scheduling, resources, deliverables
- Office 365 Development (Add-Ins, Office.JS, SharePoint Online API)
- SharePoint 2016 or SharePoint Online knowledge
- Entity Framework, JSON, XML
- Office Document development (Using OpenXml to create and read document)
- Working on high performance multi-threaded applications
- Working with Azure services such as Apps, Web Jobs, AD, Service Bus and Queues, etc.
- Working with Azure architecture (Service Plans and Resources).
- ALM and continuous integration using Azure DevOps
COMPETENCIES & SOFT SKILLS:
- Experience with global organisations working with US ad UK customers.
- Ability to present technical solutions to an enterprise customer and articulate requirement/solution fit.
- Able to work with a wide range of stakeholders in a complex environment.
- Min 10 years work experience and 3 in a similar role
- Excellent command of the English language
- Good communication skills across all levels
- Able to communicate complex, technical concepts to all levels
- Able to mediate opposing viewpoints
- Resourceful and able to start on project work with ambiguous and incomplete information
- Strong analytical and problem solving skills
- Strong leadership skills — high level of drive, initiative; assertive
- Adaptable and ability to multi-task
- Team player
- Organised
- Proactive
- Hardworking and conscientious
- High attention to detail (accuracy imperative)
- Ethical
- Flexibility and ability to work overtime when required
- Must thrive in fast moving environment
- Ability to focus on more than one task at a time without making mistakes.
- Ability to prioritise.
Why Qorus
Join our growing team of highly motivated employees who thrive in a collaborative and nimble environment. We are an innovation leader and constantly challenge ourselves in developing forward-thinking products and services to delight our customers. Be part of a small team with a big impact! Qorus Software.
