Come work with us!

QORUSDOCS:

QorusDocs empowers your teams to drive more sales by enabling them to discover, use, and analyze the best content. Sales teams enjoy greater self-sufficiency and success when they can build personalized customer documents themselves. Marketing and partner teams gain superior insights into the value and usage of the content they create.

Our software is built on Microsoft Azure to create secure, professional, and engaging proposals up to five times faster, all from within your familiar Microsoft Office environment or CRM system. QorusDocs Software is a diverse, vibrant group with offices in Bellevue, USA, and Cape Town, South Africa. Started as a three-person company out of Cape Town in 2012, QorusDocs is known today as a top-tier sales enablement and proposal management solution supporting enterprise companies such as Insight, Long View, Manpower Group, Teladoc Health, and Panasonic.

DESCRIPTION:

Our Professional Services team partners with our customers to support their diverse needs from implementation and throughout their journey on QorusDocs, helping them derive maximum value through custom solutions and integrations.

We are looking for a full-time Onboarding Consultant to join our Professional Services team. The role will be based in the US (East Coast) or UK. As an Onboarding Consultant, you’ll be responsible for completing QorusDocs onboarding projects successfully, including migrations from our legacy Breeze product, and is responsible for ensuring total customer satisfaction before they are transitioned to the Customer Engagement team.

A successful onboarding or migration puts the customer on the path of product adoption and is key to the renewal and growth of the account. The Onboarding Consultant is the face of QorusDocs to the customer during the onboarding process and coordinates with other QorusDocs teams to complete implementation and integration work as promised and at the highest level of quality.

You will use your product expertise, business acumen, and communication skills to understand the customers' needs and guide them through the onboarding journey. In this role, you will work with the customer to promote best practices in implementing QorusDocs that ensure their users are trained and prepared to engage with the software.

Ideal candidates are experienced in web-based technologies and interested in using technology to improve processes and deliver high-quality implementations, migrations, and integration solutions on customer projects from ideation to completion through onboarding workshops and technical consultation.

RESPONSIBILITIES:

• Understand the customer’s business, use case, goals, and operational objectives through the sales team's handoff and from gathering customer requirements.
• Develop an onboarding plan to share with the customer that ensures satisfaction and product adoption.
• Manage customer expectations around product features and the onboarding journey by providing a recap of each meeting and including next steps.
• Create relationships with the product champion and users that deliver value and foundation for product adoption.
• Coordinate with the Project Manager to ensure customer teams and QorusDocs delivery teams are meeting related tasks of the onboarding plan and that the tasks are completed timely at a level of quality that exceeds customer expectations.
• Own the resolution of issues that arise during the onboarding process.
• Communicate best practices to customers and assist with change management with the customer’s teams.
• Share learnings and best practices with QorusDocs teams to improve product quality, effectiveness, and efficiency.
• Train the new users on QorusDocs and ensure their understanding allows them to train future new users.
• Ensure customers are ready to transition to Customer Engagement team and deepen their product adoption and usage.
• Leverage feedback to continuously improve the onboarding process.
• Be a customer advocate to the product team while capturing feedback and reporting feature requests.

REQUIREMENTS:

• 5-7 years of experience in a customer success or product implementation role working on SaaS-based solutions.
• Knowledge of the RFP, bid, and sales team processes is preferred with legal industry experience.
• Bachelor’s degree in business, Engineering, or Communications preferred.
• Expert user of QorusDocs and Breeze.
• Power user of Microsoft Office tools, specifically SharePoint.
• Deep understanding of workflows and how to deploy them.
• Strong understanding of Generative AI and AI assistants.
• Ability to simultaneously manage multiple onboarding projects, meet deadlines and manage priorities.
• Strict attention to detail and a commitment to producing the highest quality work.
• Ability to collaborate with other QorusDocs teams to complete required project and integration work on time.
• Technical curiosity with a proven passion for creating solutions to solve business problems.
• Technical understanding and experience working with APIs is a plus.
• Technical development background is a plus, ideally with Azure and MS technologies.
• Office Document development or experience a plus (using OpenXml)
• Excellent oral and written communication skills
• Experience working with global customers, prospects and delivery teams.
• Dogged about customer success.

CRITICAL COMPETENCIES:

• Entrepreneurial – can-do approach coupled with a strong desire to make a difference.
• Quick study, self-learner – Gains proficiency in new industries, markets, and technologies quickly
• Interpersonal – builds and maintains trusting relationships with associates and customers.
• Change Management initiates, manages, or participates in the change process and continuously energizes it, taking steps to remove barriers and accelerate its pace.
• Energy/Drive – exhibits a strong desire to achieve.
• Personal/ Professional Effectiveness – demonstrates the ability to be self-directed and self-motivated.
• Planning and organizing – optimize use of time and resources to achieve desired results
• Accountability – holds self and others accountable for results.

WHY QORUSDOCS:

QorusDocs is a dynamic organization. Successful employees work in a fast-paced environment, managing multiple priorities, often under tight deadlines. QorusDocs offers flexibility regarding the specific working hours that may be required or available depending on your role. All new QorusDocs employees are subject to a criminal background check.

At QorusDocs, we choose love over hate.

• Diversity and inclusion are core values of our business simply because it’s the right thing to do.
• We admittedly don't have all the answers. However, we are committed to listening, learning, and improving as an organization in every way possible.
• We are looking inward and making improvements to our approach to hiring, leadership, and future improvements for our colleagues, partners, and customers.
• We are in this together and committed to doing our part to treat all human beings justly, fairly, and equally.

QorusDocs is an Equal Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including gender identity, sexual orientation,
and pregnancy), national origin, age, disability, or genetic information.

QORUSDOCS:

QorusDocs empowers your teams to drive more sales by enabling them to discover, use, and analyze the best content. Sales teams enjoy greater self-sufficiency and success when they can build personalized customer documents themselves. Marketing and partner teams gain superior insights into the value and usage of the content they create.

Our software is built on Microsoft Azure to create secure, professional, and engaging proposals up to five times faster, all from within your familiar Microsoft Office environment or CRM system. QorusDocs Software is a diverse, vibrant group with offices in Bellevue, USA, and Cape Town, South Africa. Started as a three-person company out of Cape Town in 2012, QorusDocs is known today as a top-tier sales enablement and proposal management solution supporting enterprise companies such as Insight, LongView, Manpower Group, Teladoc Health, and Panasonic.

DESCRIPTION:

Our Professional Services team partners with our customers to support their diverse needs from implementation and throughout their journey on QorusDocs, helping them derive maximum value through custom solutions and integrations.

We are looking for a full-time Onboarding and Integration Consultant to join our Professional Services team. The role will be based in the US (East Coast) or UK. As an Onboarding and Integration Consultant, you’ll be responsible for successfully defining and delivering high-quality implementations, migrations, and integration solutions on customer projects from ideation to completion through onboarding workshops and technical consultation.

A successful onboarding or migration puts the customer on the path of product adoption and is key to the renewal and growth of the account. The Onboarding Consultant is the face of QorusDocs to the customer during the onboarding process and coordinates with other QorusDocs teams to complete implementation and integration work as promised and at the highest level of quality.

You will use your product expertise, business acumen and communication skills to understand the customer’s needs and to guide them through the onboarding journey. In this role, you will work with the customer to promote best practices in implementing QorusDocs that ensures their users are trained and prepared to engage with the software. On Integration projects, you are responsible for assessing and accurately interpreting customer requirements, translating them into optimal solutions delivered effectively and efficiently in collaboration with internal teams.

Ideal candidates are experienced in web-based technologies and are interested in using technology to make processes better.

RESPONSIBILITIES:

• Understand the customer’s business, use case, goals, and operational objectives through the sales team's handoff and from gathering customer requirements.
• Demonstrate a deep understanding of the product and QorusDocs solutions and deliverables to consult customers in requirements gathering for scoping and delivering their solution for a successful onboarding and go-live.
• Develop an onboarding plan to share with the customer that ensures satisfaction and product adoption.
• Manage customer expectations around product features and the onboarding journey by providing a recap of each meeting and including the next steps.
• Lead all aspects of technical solution definition to provide an integrated business solution that meets customer requirements.
• Contribute with technical solution definitions and deliver estimations for Proposals and SOW.
• Own all technical risks, migration, and resolution plans with the Project Manager.
• Create relationships with the product champion and users that deliver value and foundation for product adoption.
• Coordinate with the Project Manager to ensure customer teams and QorusDocs delivery teams are meeting related tasks of the onboarding and integration project plans and that the tasks are completed timely at a level of quality that exceeds customer expectations.
• Support the Project Manager with the delivery of technical solutions for scope management and address any scope changes with the customer through the change management process.
• Own the resolution of issues during the onboarding and integration process.
• Provide technical delivery leadership and communications with customers and internal teams on the project to keep all relevant stakeholders appropriately informed and consulted on technical items.
• Communicate best practices to customers and assist with change management with the customer’s teams.
• Share learnings and best practices with QorusDocs teams to improve product quality solution delivery, effectiveness, and efficiency.
• Train the new users on QorusDocs and ensure their understanding allows them to train future new users.
• Ensure customers are ready to transition to the Customer Engagement team and deepen their product adoption and usage.
• Leverage feedback to continuously improve the onboarding and integration delivery process.
• Be a customer advocate to the product team while capturing feedback and reporting feature requests.

REQUIREMENTS:

• Min 10 years of work experience in a customer-facing role, delivering enterprise solutions
  responsible for onboarding and implementing integrated SaaS-based solutions.
• 5-7 years of experience in a product implementation role.
• Bachelor’s degree in business, Engineering, or Communications preferred.
• Knowledge of the RFP, bid, and sales team processes is preferred.
• Expert user of QorusDocs and Breeze.
• Power user of Microsoft Office tools, specifically SharePoint.
• Deep understanding of workflows and how to deploy them.
• Technical understanding and experience working with APIs – JSON, XML, XLST, XSD
• Technical development background is a plus, ideally with Azure and MS technologies.
• Strong understanding of Generative AI and AI assistants.
• Office Document development or experience a plus (using OpenXml)
• Ability to simultaneously manage multiple onboarding and integration technical projects, meet deadlines and manage priorities.
• Strict attention to detail and a commitment to producing the highest quality work.
• Ability to collaborate with other QorusDocs teams to complete required project and integration work on time.
• Technical curiosity with a proven passion for creating solutions to solve business problems.
• Excellent oral and written communication skills
• Experience working with global customers, prospects and delivery teams.
• Dogged about customer success.

CRITICAL COMPETENCIES:

• Entrepreneurial – can-do approach coupled with a strong desire to make a difference.
• Quick study, self-learner – Gains proficiency in new industries, markets, and technologies quickly
• Interpersonal – builds and maintains trusting relationships with associates and customers.
• Change Management – initiates, manages, or participates in the change process and energizes it continuously, taking steps to remove barriers and accelerate its pace.
• Energy/Drive – exhibits a strong desire to achieve.
• Personal/ Professional Effectiveness – demonstrates the ability to be self-directed and self- motivated.
• Planning and organizing – optimize use of time and resources to achieve desired results
• Accountability – holds self and others accountable for results.

WHY QORUSDOCS:

QorusDocs is a dynamic organization. Successful employees work in a fast-paced environment, managing multiple priorities, often under tight deadlines. QorusDocs offers flexibility regarding the specific working hours that may be required or available depending on your role. All new QorusDocs employees are subject to a criminal background check.

At QorusDocs, we choose love over hate.

• Diversity and inclusion are core values of our business simply because it’s the right thing to do.
• We admittedly don't have all the answers. However, we are committed to listening, learning, and improving as an organization in every way possible.
• We are looking inward and making improvements to how we approach hiring, leadership, and future improvements for our colleagues, partners, and customers.
• We are in this together and committed to doing our part to treat all human beings justly, fairly, and equally.

QorusDocs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information.

About Qorus

QorusDocs is a Bellevue, WA-based leader in AI-powered proposal management and RFP response software that automates the creation of personalized pitches, presentations, proposals, and RFP responses. QorusDocs empowers business development, sales, marketing, and proposal teams to collaborate seamlessly, optimizing billable hours and increasing client wins.

Description:

Our Professional Services team partners with our customers to support their diverse needs from implementation and throughout their journey on QorusDocs to help them derive maximum value through custom solutions and integrations.

We are looking for a full-time Consulting Solution Architect to join our Professional Services team in Cape Town. As a Solution Architect, you’ll be responsible for successful solution definition and delivery of high-quality implementations and integration solutions on customer projects from ideation to completion through technical consultation with customers and technical guidance for internal project teams. In this role, you will assess and accurately interpret customer requirements, translate them into technical blueprints, and work with the internal team to define
and develop optimal solutions.

The Solution Architect takes full ownership of the technical delivery excellence on customer project teams partnering with the Customer Engagement manager and other stakeholders to ensure driving customer success and delivering profitable engagements effectively and efficiently.

This is a full-time position based in Cape Town, SA, and requires on-site presence with a hybrid schedule as needed. With a global customer footprint, this position requires flexibility to liaise with customers in different time zones.

Responsibilities  

• Managing and leading all aspects of technical delivery (development, testing,  deployment) for customer-focused software projects with internal project teams (local  and contractors in India) ensuring high-quality delivery to scope, on time, and within  budget.
• Demonstrate a deep technical understanding of the product and QorusDocs solutions and  deliverables to consult customers in requirements gathering as needed to scope and  deliver their solution for a successful go-live.
• Contribute with technical solution definitions and delivery estimations to proposals and  Statement of Work (SOW) for Professional Services projects and engagements in  collaboration with Sales Engineering and Engagement Managers.  
• Support Engagement manager and other stakeholders with project scope management  for technical deliver, and addressing any scope changes with the customer through  structured change management process.
• Provide technical delivery leadership and communications with customers, and internal  teams on the project to keep all relevant stakeholders appropriately informed and  consulted on technical items.
• Demonstrate proficient time management skills with a sense of urgency across all  technical areas of the project, including meeting time management, technical  communications, and ensuring technical resources are accountable for timely completion  of their deliverables with high quality.  
• Own technical risks, mitigation, and resolution plans in partnership with the Engagement  manager.
• Partner with the Engagement manager to drive visibility internally to all stakeholders across  Customer, Product, Engineering, and other teams on all technical project issues, and risks  soliciting executive support as needed.
• Fosters professional and positive relationships with internal teams and external customers  by building rapport through transparency and follow-through.  
• Ensure all technical project documentation and other artifacts accurately reflect customer  requirements and updated technical solutions following documentation best practices. 
• Responsible for assisting Support with 2nd line/technical support to resolve/reproduce  issues as needed: understands all technical (2nd Line) related issues logged by Support. Available for on-call rotation.  
• Drive continuous improvements in technical delivery best practices in collaboration with  other team members including reusability, version control, standardized naming conventions, etc.  
• Contribute to design and code reviews across the customer project portfolio.
• Support implementation of Agile/Scrum methodology.
• Drive technical skills evolution to adopt newer technologies as needed.
• Liaise with the Product, Engineering, and Support teams to have product issues resolved in  a timely fashion and according to severity in collaboration with the Engagement Manager.
• Liaise with the ITOps and Support teams to have the IT-related issues resolved in a timely  fashion and according to severity in collaboration with the Engagement Manager.
• Ensures all Professional Services development environments are managed/upgraded to represent real customer case scenarios.
• Manage all Professional Services environments to make optimal use of Qorus IT Hardware  assets.
• Feedback to the QorusDocs product team on possible enhancement for the products in  collaboration with the Engagement Manager. 

What You Will Bring to our Team: 

Technical Qualifications / Experience: 

• Min 10 years of work experience delivering complex enterprise technical solutions on customer-facing consulting projects with responsibility for technical delivery streams  based on customer scope, budgets, and schedules. 
• Degree in engineering, computer science, or related fields (Preferred)
• MS SharePoint & MS SharePoint Online 
• .Net Framework 3.5/4 (C#, WCF, WPF, SOAP Web Services, ASP.Net, EF, Windows  Service)
• Working with Azure services such as Apps, Web Jobs, AD, Service Bus, Queues, etc. • Working with Azure architecture (Service Plans and Resources)
• Entity Framework, JSON, XML, XLST, XSD
• OpenXML
• SQL Server 2008 and later
• JavaScript (and toolchain items such as TypeScript, NPM, WebPack), REACT libraries • HTML 5 & CSS 3
• Integration with MS Dynamics CRM/SalesForce.com (Beneficial)
• Office 365 Development (Add-Ins, Office.JS, SharePoint Online API)
• Office Document development (Using OpenXml to create and read document) • Working on high performance multi-threaded applications
• ALM and continuous integration using Azure DevOps 

Competencies & Soft Skills  

• Deep Software architecture experience with enterprise solutions and strong understanding  of enterprise business processes and IT systems.
• Extensive experience in leading and successfully completing complex technical projects with experience in scoping and planning, scheduling, resources, deliverables
• Experience working with US-based customers and prospects with flexibility and ability to  work in customer time zones when required.
• Strong attention to detail with excellent organizational, and customer and team engagement skills.
• Strong analytical and technical problem-solving skills for mediating and resolving  opposing viewpoints. 
• Resourceful and able to start on project work with ambiguous and incomplete information with the ability to multi-task across customer projects. 
• Excellent command of the English language with good verbal and written communication  skills, adept at clear and persuasive communication across all levels. 
• Collaborative team player with strong relationship-building skills with team members and  customers.
• Flexibility and ability to work overtime when required. 
• Ability to manage fluid and agile situations with ease and high emotional intelligence. 
• Proficiency with DevOps and other Project Management and/or Professional Services  Automation Software (PSA) – a plus. 

Our Story 

Starting as a three-person team based in Cape Town, South Africa in 2012, QorusDocs in a leader in AI-powered pitch, proposal and RFP response software company that is passionate about our customers and partners.

Led by a team of knowledgeable innovators, we seek to solve the mountain of effort it takes to collaboratively create winning business critical documents. We are inspired by helping teams save time and money with efficient, automated, insightful software.

QorusDocs is built on a proven set of core values that guide us every day as we strive to provide world-class software, innovation and award-winning customer support.

• Dedication to Customers
• Passion for Quality
• Curiosity and Learning
• Stronger as a Team

About Qorus

QorusDocs is a Bellevue, WA-based leader in AI-powered proposal management and RFP response software that automates the creation of personalized pitches, presentations, proposals, and RFP responses. QorusDocs empowers business development, sales, marketing, and proposal teams to collaborate seamlessly, optimizing billable hours and increasing client wins.

What you will do:

The Director of Customer Support is responsible for strategy development, process implementation and execution to best address issues from Customers and our internal teams. Strategic projects and process improvements will take the organization to the next level and respond to the evolving needs of the business.

The Director is responsible for leading the Customer Support team to be knowledgeable, empowered, empathetic, and solution-focused while addressing questions, issues and/or incidents within service level agreements (SLAs) to create a high level of customer satisfaction.

Responsibilities 

• Help define and implement a comprehensive 24/5 customer support strategy aligned with the company's goals and objectives.
• Identify process improvements and technology advancements to streamline resolution that both improve satisfaction and efficiency.
• Establish measurements, dashboards, reporting, and analysis for the support and ticket resolution processes to create visibility and accountability within the organization.
• Build tools and processes that drive visibility and accountability of cross-functional teams including executives and leaders from across the organization.
• Design a Customer Support organizational structure that enables team members to develop, grow, and thrive.
• Recruit, train, and mentor a high-performing Customer Support Team.
• Foster a culture of customer obsession within the Customer Support team.
• Set clear goals and performance metrics for the team and provide regular feedback and coaching to ensure objectives are met.
• Develop and maintain strong cross-functional relationships within QorusDocs to meet customer needs.
• Participate in RFP process related to Support area and review customer agreements as required.

What You Will Bring to our Team:

Competencies & Soft Skills  

• Bachelor's degree in a technical field or equivalent experience
• 8-10 years' experience at a senior level management in service support, interfacing with customers.
• 8-10 years' experience in leading customer support teams for worldwide Enterprise organizations
• Excellent written and verbal communication skills, including motivation, persuasion and documentation skills.
• Ability to plan and prioritize business goals and objectives.
• Extensive work experience in a rapidly growing or rapidly changing environment.
• Strong analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans.
• Extensive experience developing and implementing new processes.
• Extensive knowledge of Zendesk or other SaaS Customer Support platforms
• Extensive knowledge developing and implementing resource planning tools and procedures.
• Knowledge of global/decentralized support matrix and deployment of help centers.

Critical Competencies 

• Entrepreneurial – can-do approach coupled with a strong desire to make a difference.
• Quick study, self-learner – Gains proficiency in new industries, markets and technologies quickly.
• Interpersonal – builds and maintains trusting relationships with associates and customers.
• Change Management – initiates, manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace.
• Energy/Drive – confident, energetic and exhibits strong desire to achieve.
• Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated.
• Planning and Organizing – optimizes use of time and resources to achieve desired results, excellent multitasking and project management skills, a high attention to detail and ability to prioritize.
• Accountability – holds self and others accountable for results.

Our Story  

Starting as a three-person team based in Cape Town, South Africa in 2012, QorusDocs in a leader in AI-powered pitch, proposal and RFP response software company that is passionate about our customers and partners.

Led by a team of knowledgeable innovators, we seek to solve the mountain of effort it takes to collaboratively create winning business critical documents. We are inspired by helping teams save time and money with efficient, automated, insightful software.

QorusDocs is built on a proven set of core values that guide us every day as we strive to provide world-class software , innovation and award-winning customer support.

• Dedication to Customers
• Passion for Quality
• Curiosity and Learning
• Stronger as a Team