About QorusDocs
QorusDocs brings your best minds and content together to create proposals that win. It is essential that sales teams have every tool available to respond to each new sales opportunity and win more business. With QorusDocs, you’ll deliver customized proposals in minutes instead of hours, using pre-approved, and branded content, and gain valuable insights to create smart follow up.
Our software is built on Microsoft Azure for creating secure, professional and engaging proposals up to five times faster all from within your familiar Microsoft Office environment or CRM system.
QorusDocs is a diverse, vibrant group with offices in Bellevue, WA-USA and Cape Town, South Africa.
Started as a three-person company out of Cape Town in 2012, QorusDocs is known today as a top-tier sales enablement and proposal management solution supporting enterprise companies such as Microsoft, Hitachi, Insight and Long View.
What you will do:
Implementation specialists ensure that Qorus Packaged Services are delivered to customers on time and that they are designed to meet the customers' needs, based on a Statement of Work, provided to them, by the customer’s Customer Success Manager.
Their objective is to execute, implement, test and deliver upon the customers' purchased services, within an allocated budget, and on time. They also need to work closely with the allocated Customer Success Manager to ensure that the implementation of the service aligns with the customers’ desired outcomes.
The day to day responsibilities would involve the following:
- Manage the full delivery of a Qorus’ Packaged Services, for multiple customers simultaneously.
- Manage customer expectations, by communicating effectively with the Customer Success Manager and Account Manager, to ensure that the customer has a positive and successful experience.
- Ensuring that each implementation strictly adheres to the SOW’s deliverables timeframe. It is imperative that the implementation’s progress is regularly and clearly communicated to the Customer Success Manager.
- Ensure that any scope creep is communicated early, to the Customer Success Manager, and managed carefully to ensure that the originally agreed-upon timeframe is not jeopardized.
- Proactively develop an in-depth knowledge of all Qorus products, Assist Services and supporting integrations/customizations and add-ons.
- Ensure that all bugs found in the product are logged, in detail, as per the correct processes.
- Ensure that any escalations/concerns regarding an implementation are communicated timeously to the Customer Success Manager and Account Manager.
- Ensure that all internal Qorus processes are adhered to, specifically with regard to capturing/communicating internal information that other departments rely on.
- Assist the Support Team in resolutions for custom implementations, where necessary.
- Ability to work outside of standard working hours, with a global team, and support customers in multiple time zones is essential.
What you will bring to our Team:
Qualifications / Skills:
- Required: Advanced Microsoft Office (all versions, specifically latest).
- Required: Minimum 2+ years’ experience in managing customer implementations. Required: Minimum 2+ years’ experience in training/supporting end users on technical solutions.
- Required: Understanding of and practical experience in any coding language (self-taught is acceptable).
- Highly Beneficial: SharePoint Online, Excel Power Query, Power BI, Power Apps.
- Highly Beneficial: Business Analysis skills or experience.
Competencies:
- Ability to manage expectations.
- Ability to research and figure out solutions to technical problems. This is one of the most critical competencies required.
- Ability to provide Customer Success Managers with solutions, examples and advice in a consultative way based on their customer’s needs.
- Excellent, all-round communicator.
- Proactive learner.
- Ability to deal with multiple projects and deadlines (adaptable).
- Ability to manage time extremely well.
- Self-motivated and capable of managing multiple priorities and tasks as delegated.
- Team-player with the ability to work in a collaborative environment.
- Excellent interpersonal skills, ability to work with diverse personality types.
- High attention to detail (accuracy imperative).
- Good understanding of technology and the IT environment/industry.
- Strong administrative discipline.
- Participate in team discussions and meetings. As a senior, you need to be observant and get involved whenever you can in meetings.
Why Qorus
Join our growing team of highly motivated employees who thrive in a collaborative and nimble environment. We are an innovation leader and constantly challenge ourselves in developing forward-thinking products and services to delight our customers. Be part of a small team with a big impact! Qorus Software.
