Come work with us!

About QorusDocs

QorusDocs brings your best minds and content together to create proposals that win. It is essential that sales teams have every tool available to respond to each new sales opportunity and win more business. With QorusDocs, you’ll deliver customized proposals in minutes instead of hours, using pre-approved, and branded content, and gain valuable insights to create smart follow up.

Our software is built on Microsoft Azure for creating secure, professional and engaging proposals up to five times faster all from within your familiar Microsoft Office environment or CRM system.

QorusDocs is a diverse, vibrant group with offices in Bellevue, WA-USA and Cape Town, South Africa.

Started as a three-person company out of Cape Town in 2012, QorusDocs is known today as a top-tier sales enablement and proposal management solution supporting enterprise companies such as Microsoft, Hitachi, Insight and Long View.

What you will do:

Implementation specialists ensure that Qorus Packaged Services are delivered to customers on time and that they are designed to meet the customers' needs, based on a Statement of Work,  provided to them, by the customer’s Customer Success Manager.  

Their objective is to execute, implement, test and deliver upon the customers' purchased services,  within an allocated budget, and on time. They also need to work closely with the allocated  Customer Success Manager to ensure that the implementation of the service aligns with the customers’ desired outcomes.  

The day to day responsibilities would involve the following:

• Manage the full delivery of a Qorus’ Packaged Services, for multiple customers simultaneously.
• Manage customer expectations, by communicating effectively with the Customer Success  Manager and Account Manager, to ensure that the customer has a positive and successful experience. 
• Ensuring that each implementation strictly adheres to the SOW’s deliverables timeframe. It is imperative that the implementation’s progress is regularly and clearly communicated to the Customer Success Manager.
• Ensure that any scope creep is communicated early, to the Customer Success Manager,  and managed carefully to ensure that the originally agreed-upon timeframe is not jeopardized. 
• Proactively develop an in-depth knowledge of all Qorus products, Assist Services and  supporting integrations/customizations and add-ons. 
• Ensure that all bugs found in the product are logged, in detail, as per the correct processes.
• Ensure that any escalations/concerns regarding an implementation are communicated timeously to the Customer Success Manager and Account Manager. 
• Ensure that all internal Qorus processes are adhered to, specifically with regard to capturing/communicating internal information that other departments rely on.
• Assist the Support Team in resolutions for custom implementations, where necessary.
• Ability to work outside of standard working hours, with a global team, and support customers in multiple time zones is essential.  

What you will bring to our Team:

Qualifications / Skills: 

• Required: Advanced Microsoft Office (all versions, specifically latest).
• Required: Minimum 2+ years’ experience in managing customer implementations. Required: Minimum 2+ years’ experience in training/supporting end users on technical solutions.
• Required: Understanding of and practical experience in any coding language (self-taught is acceptable).
• Highly Beneficial: SharePoint Online, Excel Power Query, Power BI, Power Apps.
• Highly Beneficial: Business Analysis skills or experience.

Competencies: 

• Ability to manage expectations.
• Ability to research and figure out solutions to technical problems. This is one of the most critical competencies required.
• Ability to provide Customer Success Managers with solutions, examples and advice in a  consultative way based on their customer’s needs.
• Excellent, all-round communicator.
• Proactive learner. 
• Ability to deal with multiple projects and deadlines (adaptable).
• Ability to manage time extremely well.
• Self-motivated and capable of managing multiple priorities and tasks as delegated.
• Team-player with the ability to work in a collaborative environment.
• Excellent interpersonal skills, ability to work with diverse personality types.
• High attention to detail (accuracy imperative).
• Good understanding of technology and the IT environment/industry.
• Strong administrative discipline.
• Participate in team discussions and meetings. As a senior, you need to be observant and get involved whenever you can in meetings.

Why Qorus

Join our growing team of highly motivated employees who thrive in a collaborative and nimble environment. We are an innovation leader and constantly challenge ourselves in developing forward-thinking products and services to delight our customers. Be part of a small team with a big impact! Qorus Software.

QORUSDOCS:

QorusDocs empowers your teams to drive more sales by enabling them to discover, use and analyse the best content. Sales teams enjoy greater self-sufficiency and success when they can build personalized customer documents themselves. Marketing and partner teams gain superior insights into the value and usage of the content they create. 

QorusDocs runs on Microsoft Azure and integrates seamlessly with Microsoft 365 and Office to enhance document productivity. QorusDocs has offices in Bellevue – WA – USA and Cape Town – South Africa

DESCRIPTION:

QorusDocs is seeking a Director of Product, reporting to the Chief Technology Officer. As the Director of Product, you will be responsible for building and leading a team of product managers, UX/UI Designer and Data Analyst managing the product roadmap, ensuring consistent delivery of value to our customers, developing and shipping new products that meet market needs, understanding how product strategies can scale the business – in the US and internationally, and continuously delivering long-term value to QorusDocs’ customers. In close partnership with other teams, the Director of Product  will drive the product organization in defining and executing against a product roadmap that aligns with broader business goals. Over time, you will have the opportunity to help shape and grow not just the product, but also the team and company culture.

RESPONSIBILITIES:

• Collaborate with the CTO and CEO to drive the overall product strategy and roadmap for QorusDocs. Determine business case and ROI of specific product strategies and make determinations of which ones to pursue based on opportunity cost trade-offs.
• Develop long term strategy, vision and priorities for your team
• Hire, lead and grow a team of various skillsets and in locations across the world
• Become an expert with our software, customers, and market, as well as be able to identify, prioritize, and execute on tactical and strategic projects 
• Be involved, hands-on and understand the details of releases of major initiatives
• Conduct periodic design reviews of major projects with C-level stakeholders
• Work cross-functionally with other teams, such as executives, sales, marketing, and customer success to make sure their objectives are met, opinions are considered, and plans communicated 
• Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products 
• Develop and manage a customer advisory board program 
• Manage Data Strategy to support strategic goals: 
• Dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts 
• Direct the collection, processing, and interpretation of data from product telemetry, sales pipelines, and market research.
• Present insights from market research to VP-level stakeholders in monthly strategy meetings. Articulate why trade-offs were made and share relevant information with affected stakeholders.
• Create a transparent, collaborative and dynamic team culture, embracing QorusDocs’ values and serving as a model to the organization

SKILLS AND EXPERIENCE:

• 8+ years of product management experience, with at least 4 years in a team leadership role
• 4+ years of experience specifically working in B2B SaaS technology markets in an Agile practice and CI/CD implementation
• Degree in software engineering, engineering, or related field. MBA preferred. 
• History of delivering results and leading with a balanced focus on both analytical business planning and rapid execution 
• Strong data skills in quantitative analytics and qualitative user research
• Exceptional at taking ideas and ambiguous data, defining the right outcome, and then mapping the right strategy and roadmap to get there
• History working with engineering teams as a product manager and have demonstrated experience leading cross-functional teams to define, execute and iterate on large multi-team, multi-quarter projects
• A strong communicator, able to articulate the vision and strategy to execs, team members and customers and can lead the team through difficult decisions
• Comfortable handling many concurrent projects and instinctively re-prioritize often without needing guidance

CRITICAL COMPETENCIES:

• Entrepreneurial – can-do approach coupled with a strong desire to make a difference
• Quick study, self-learner – Gains proficiency in new industries, markets, and technologies quickly
• Interpersonal – builds and maintains trusting relationships with associates and customers
• Change Management – initiates, manages, or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and accelerate its pace
• Energy/Drive – exhibits strong desire to achieve
• Personal/ Professional Effectiveness – demonstrates ability to be self-directed and self-motivated
• Planning and Organizing – optimizes use of time and resources to achieve desired results
• Accountability – holds self and others accountable for results

WHY QORUSDOCS:

QorusDocs is a dynamic organization. Successful employees work in a fast-paced environment, managing multiple priorities often under tight deadlines. QorusDocs offers flexibility as to the specific working hours that may be required or available depending on your role. All new QorusDocs employees are subject to a criminal background check.  

At QorusDocs, we choose love over hate.

• Diversity and inclusion are core values of our business simply because it’s the right thing to do.
• We admittedly don't have all the answers. However, we are committed to listening, learning, and doing better as an organization in every way possible.
• We stand together as a global team to join the fight to end systemic racism and social injustice. Black Lives Matter.
• We are looking inward, and making improvements to how we approach our hiring, leadership and future improvements for our colleagues, partners and customers.
• We are in this together and committed to doing our part so all human beings are treated justly, fairly and equally.

QorusDocs is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information. 

About QorusDocs

QorusDocs helps organizations create business critical documents more efficiently and accurately.

Our software is incredibly powerful but highly intuitive and very easy to use. Even the most non-technical users can quickly create accurate, personalized and compliant documents like proposals, contracts, RFPs, pitches, and reports.

Qorus runs on Microsoft Azure and integrates with Microsoft Office to enhance document productivity. Our award winning Customer Success team ensures our customers across all industries get the most value from our software.

Qorus Software has offices in Seattle, London and Cape Town.

Business critical documents are at the heart of your success, and so is Qorus.

Description

As part of the Product Support Team within QorusDocs:

• You are primarily responsible for the technical analysis of incidents and support of products/custom applications for QorusDocs customers, and that such service rendered meets Service Level Agreements. This includes Cloud and On-Prem deployments.
  
  

What will you do:

The day to day responsibilities would involve working closely with our clients and Internal Teams on the following:

Service Level Agreements:

• Respond to and resolve calls logged within times as stipulated in the SLA’s
• Complete all related administrative tasks (includes logging, classification, updating and resolution of Tickets) on in-house (client’s) and/or QorusDocs systems

• Render service that is professional, accurate and customer focused.
• Provide Product specific training
• On-call and available during client’s prescribed office hours.
• Rotational standby included
• Ensure issues are timeously escalated and appropriately resolved
• Smoke testing (when required) during product (standard or custom) deployment.

• General post configuration changes
• Provide advice on SharePoint Online and PowerBI
• Assist with Document/Template updates
• Assist the Professional Services and Implementation Teams.

Knowledge Management:

• Ensure external customer support documentation has been updated (text and screenshots) on support knowledge base system
• Ensure internal support documentation within area of responsibility is created, stored and maintained for current and future use
• Ensure 100% use and compliance with company processes and systems within area of responsibility

• Relevant tertiary qualification or equivalent industry experience (beneficial)
• Possess good knowledge of IT, networks, applications (web/backend) and SharePoint Online (required)
• 3 – 5 years SaaS industry experience (mandatory)
• Drivers Licence and own transport (mandatory)
• Exposure to Sharepoint (beneficial)

• Customer focussed
• Excellent, all-round communicator
• Proactive
• High attention to detail (accuracy imperative)
• Good understanding of technology and the IT environment / industry
• Team-player with the ability to work in a collaborative environment
• Excellent interpersonal skills, ability to work with diverse personality types

• Enablement skills, the ability to take the complicated and make it simple for the client
• Empathy for business end users
• Always happy to jump in and help, even when it’s not part of your job description
• Great communication skills
• Naturally interested in and enjoy troubleshooting issues.
• Cultivates professional skills and knowledge, self-driven and motivated (big plus: self-education)
  
  

Why Qorus

Join our growing team of highly motivated employees who thrive in a collaborative and nimble environment. We are an innovation leader and constantly challenge ourselves in developing forward-thinking products and services to delight our customers. Be part of a small team with a big impact!