Document productivity software with a difference

If you asked our customers what they love the most about working with Qorus, most of them would say that they love their Customer Success Manager and they love how responsive our Support team is.

It’s one of the reasons our proposal and RFP management software enjoys such high adoption and renewal rates (the other reason is that it is very easy to use). It’s also why we won Bronze in the 2015 Stevie Awards for Customer Service.

2015 Bronze Stevie Winner for sales and customer service

We’ll help you transform your document process

Each new customer is assigned a dedicated Customer Success Manager (CSM). All of our CSMs are highly trained and very experienced. They will follow a structured onboarding process with your team:

We’ll meet with your core team to understand what your goals and challenges are.

Once we've defined your requirements, your CSM will set up your custom-branded Qorus site and help your team install the Word, PowerPoint and Excel add-ins.

We'll apply your search filters, make sure all your content is in shape, bulk upload it, and create some templates for you.

We’ll give you access to our friendly online learning system so that your team can go through tutorials at their own pace.

Once you’re up and running, we’ll introduce you to our award-winning Support team.

Your CSM will contact you every six months to check how things are going. They’ll ask whether the solution has improved your productivity, share some best practice and ask if there's anything else we can do to help.

For example, here’s how our solution fits into the proposal process

1. An RFP is sent to someone in the business development team.

It is quickly uploaded into the system and the bid manager is notified.

2. It is sent to a bid manager, who will set up a kick-off meeting.

The bid manager instantly invites team members to view and collaborate on the (original) document.

3. The bid team will answer ‘standard’ questions about the company etc.

The bid manager simply drags and drops answers straight into the template. These are automatically tailored for each prospect.

4. They’ll ask subject matter experts to answer relevant questions.

The bid manager assigns tasks to team members without leaving the document. No emails. No version control problems.

5. They’ll keep a close eye on progress and deadlines.

The system’s user-friendly project dashboard gives a birds-eye view of progress, with red, amber, green warnings when deadlines loom.

6. They’ll add and standardize supporting documents.

This is all done from within the document, or via the project view in the webportal.

7. They’ll edit, finalize and submit the RFP.

Everything is stored in one place. The RFP is already in a template, with styling automatically applied. All that’s left is fine-tune the content.

8. They’ll save new or updated content so that they can use it again next time.

Every RFP response is automatically stored in the system. To save more time next year, the bid manager quickly highlights each Q&A pair, tags it, and saves it into the system.

What our Clients say about Qorus

How committed are your partners? I’m so thankful for the dedication of the implementation support group I’m working with at Qorus. I admire and appreciate our Customer Success Manager’s unmatched desire to provide ultimate results." - Online review

The experience was exactly what you hope your customers have with implementation. Our Customer Success Manager was attentive, always explained why something was good/bad, provided best practices, gave great guidance, and always responsive." Online review

We didn’t want to give the sales team another system to learn, so I liked that Qorus plugs into Microsoft Office." Tim Quin, Bid Manager, Claranet

We reduced the time our bid team spends collating and formatting content for the sales team from 40% to less than 8%." Tim Quin, Bid Manager, Claranet

The fact that our bid content is easily stored and made searchable saves us a lot of time. Everyone now has access to up-to-date, correct content." Tim Quin, Bid Manager, Claranet

In short, Qorus is helping our bid and sales teams improve and streamline the proposal creation process." Tim Quin, Bid Manager, Claranet